- Will the bidet fit my toilet ? Well, we recommend you to click here. We have got two different sizes, elongated and standard, more than 95% of the toilets in Australia are standard size.
- Does A bidet Require Electricity ? We offer both non-electronic and advanced bidet seats. Advanced bidet seats require electric to operate. Please click here to have a look at our bidet seat.
- How long does it take to deliver ? We usually ship the bidets at the same day orders placed before 4pm (Sydney Time) between Monday to Saturday. Please click here to get more information about our delivery policy.
- Who is your carrier? We both work with Fastway and Australia Post
- What should I do I have not received my bidet ? Please give us a call on 1300 069 660
- What if an Item is missing? Please give us a call, we will troubleshoot over the phone. If anything is missing, we will ship to you for free !
- Does your products meet Australian Standards ? They both meet Watermark and electrical requirements.
- How does the warranty work? We offer best bidets in the market however it’s very rare that you might have a prroblem with your bidet seat. If you think that there is a problem with your bidet please give us a call. If we can not solve the problem on the phone, we will ask you to ship your bidet to us and once we have fixed the problem, the bidet will be shipped to you for free.
- How long is the warranty ? it’s 2 years.
- My bidet did not fit my toilet, can I return it ? Please make sure you click here and have a look at our buyer’s guide page. On the other hand we aim to provide the best service to our customers, if the bidet is not used or the installation kis is not opened we may accept return products otherwise we may not accept the return products due to bidets are personal hygiene products. There may be restocking and delivery charge applied.
Great Bidet Seats and after sales care was awesome, highly recommend their products!
I have both used LB5000 and C850R for the last 6 years, never had a problem, moved into a new place and their customer service is outstanding! Great job guys !!
The team at Bidet Online have been great, particularly with their after sales support. The C850r has been excellent.
I'm still very happy since I bought my in Nov 2020. Never have had any problem since then.
Right from the beginning of my initial enquiry about bidets, through to the subsequent purchase, installation and after sales follow-up, the service has been outstanding. I highly recommend this company to anyone looking to buy a bidet. Kevin was very patient with all my questions. He provided information and helpful advice regarding what toilet I needed to match the bidet seat dimensions. He was happy to hold my purchase until my new toilet was installed. Delivery was prompt and when I called up about the seat more than a year later, Kevin continued to be very helpful and courteous, resolving the matter in no time. His colleague Barry was also very kind and helpful when Kevin was not available. I cannot thank them enough for their excellent customer service. Keep up your good work guys!
I have problem with my bidet as the LED blue light is not On. I called Kevin. He is the BEST saving problem instantly BEST.he He ssolve
I don’t normally do reviews but for bidets online I will make an exception. :) My bidet got lost during delivery. Kevin the owner stepped up and sent out a new bidet to me anyway despite making a loss. I’m extremely appreciative of Kevin’s effort and kindness especially during these hard COVID times. I highly recommend bidets online for future bidet purchasers.
The true test of a business is the support they provide after a sale. Unfortunately a 3yr old DIB seat had some issues and stopped working. I must admit I was initially sceptical that the seat could be repaired for a reasonable price. To my surprise the seat has ended up pretty much fully refurbished and for an incredibly reasonable price. My thanks to Kevin at Bidets Online for providing such genuine customer care. I wouldn’t hesitate purchasing or using Kevin’s company again. Outstanding!